Upon dispatch, a tracking link will be sent to your email address. If you have not received this please email sales@batenburgs.co.nz to arrange for this to be re-sent.

We endeavour to deliver your order within our delivery timeframe (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of gifts due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.
If your gift has not been delivered within the delivery timeframe on our delivery page, please contact us with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.

Parcels will be left at the address unless the courier decides it would be better to leave a calling card for security reasons. For this reason please ensure the Recipients will be at the address that day to either receive from the courier or pick up from their address that day as most of our Gifts contain food and floral items. If you would prefer to give the courier authority to leave the parcel without a signature, simply add a note at check out, and include instructions on where you would like the courier to leave the gift in the ‘Add a note’ box. By giving authority to leave the item, you agree to take full responsibility for the parcel once it has been delivered, as the gift will be left unattended. Batenburgs is not responsible for what happens to the gift box after the courier has delivered the item. If you are concerned about the safety of having an item left unattended, we would strongly recommend sending the parcel as 'signature required'.

There is no overnight or Saturday delivery service available for rural deliveries (you can check if the address is rural by entering the address here.) Please note that a signature may not be able to be obtained for a delivery when the address is rural. On the delivery tracking link, once a parcel shows as “Delivered” this means it has been handed to the rural delivery driver with an additional 24-48 hours for final delivery to the receiver.

To help the couriers deliver on time and to the correct recipient it helps if you provide us with the recipients:

Full name.
Full postal address. Please ensure all address details are entered correctly. Any delivery problems and re-directions arising from incorrect address information will have to be charged for.
Company Buildings, please advise the building level number and any helpful delivery instructions for example “Please leave at reception”.
For Hospitals, please advise the room & ward number, the hospital level number, hospitals full postal address. It’s best to check that the recipient/patient will have been admitted or will not have been discharged on the delivery date that you request. If the courier tries to deliver the gift and the recipient is not in the hospital then a redirection charge will apply.
For Apartments/Gated properties please ensure that the recipient will be home to accept the gift as couriers are generally unable to access apartments so rely on calling the intercom and someone being home. If the courier is unable to deliver to the apartment then a redirection charge will apply.
Contact phone number of the recipient.